01
The schedule
- WINDOW
- 30 DAYS FROM DELIVERY
- CONDITION
- UNWORN · UNWASHED · UNPRINTED
- REFUND
- THE CARD YOU PAID WITH
- RESTOCKING FEE
- NONE
- RETURN POSTAGE
- YOURS, UNLESS THE FAULT IS OURS
REF. P3 · THE PAPERWORK · RETURNS
If it is not right, send it back.
A blank you do not love is a blank you will not print on. The schedule below is the whole policy; the clauses under it are the how.
02
How to start one
Write to hello@kelvas.co with your order reference — it is on your receipt — and say what is coming back. We reply with the return address and instructions; please do not post anything before we do.
03
Once you print on it, it is yours
A blank that has been printed, embroidered, dyed or otherwise decorated cannot be returned — it stopped being our garment when it became your product. Check fit and colour before the press. Sizing help is on every piece page and at contact.
04
Faults
If a piece arrives flawed — a bad seam, a hole, the wrong item — that is on us. Send a photo with your reference and we refund or replace it, postage included, no window, no argument.
05
When the money moves
The refund is issued through Stripe once the return reaches us and passes a look-over, usually within 3 business days of arrival. Your bank may take a few more days to show it — that part is theirs, not ours.