REF. P4 · THE PAPERWORK · SHIPPING

From the US, to twelve countries.

Rates are calculated at checkout for your address, not averaged across everyone else's. What we can state in advance is below.

01

The schedule

SHIPS FROM
UNITED STATES
PROCESSING
3–5 BUSINESS DAYS
RATES
SHOWN AT CHECKOUT
TRACKING
BY EMAIL, WHEN IT SHIPS

02

Where we ship

United States · Canada · United Kingdom · Ireland · Australia · New Zealand · Germany · France · Netherlands · Sweden · Denmark · Norway.

If your country is not on the list, checkout will not accept the address — the list above is enforced, not aspirational. Want us to add yours? Tell us; volume decides.

03

Duties and taxes

Orders shipped outside the United States may be charged import duty or local tax on arrival. Those charges are set by your customs authority and are yours to pay — they are not included in the checkout total.

04

Addresses

The address you give at checkout is validated by Stripe and printed on the box exactly as entered. Spot a mistake after paying? Write to hello@kelvas.co with your reference straight away — we can fix it until the label is printed, and not after.

05

If it goes missing

A parcel that stops moving for more than a week is our problem to chase, not yours. Send your reference and we take it up with the carrier; if it is lost, we replace or refund — returns covers the rest.